Returns & Exchanges:
If you are not completely satisfied with your purchase, for whatever reason, return the item(s) in the same condition as purchased along with the original receipt(s). The item(s) must be in the same condition as purchased with the tags attached. We will not accept used or soiled items. If the item(s) are returned within 30 days of the purchase date we will refund your money, exchange the item, or issue a gift card, whichever is requested. Refunds will be issued to the original purchaser. After 30 days, only exchanges or gift cards will be available. No refunds will be issued after 30 days. No returns accepted after 90 days. Refunds for Christmas gift purchases made between October 1 and December 31 will be issued up until January 31 of the following year.
Any item(s) returned from an order which qualifies for free shipping will have a shipping charge deducted from the refund if the new total is less than $200.00.
Sorry, shipping / handling charges are not refundable. The customer is responsible for any cost to return any item to our store for refund or exchange. For size exchanges only, there will be no additional shipping charges applied. For all other exchanges, shipping charges may apply.
Any parcel lost or damaged in shipment will not be replaced until Canada Post confirms parcel has been lost or damaged. Any replacement order will have to be paid in full prior to shipping and then the original order will be refunded once we receive the original parcel back or Canada Post confirms the original parcel has been lost or damage.
A NOTE TO OUR USA CUSTOMERS - If you purchased an item in our store and need to return it for any reason, please return it by parcel post. We will not accept any parcels sent by courier. Mark on the outside of the parcel "CANADIAN GOODS RETURNED". Actual shipping charges will apply.
Address returns or exchanges to:
Egli's Sheep Farm
PO Box 10
Any questions or concerns please call us toll free at 1-800-465-2966