Returns & Exchanges:
If you are not completely satisfied with your purchase, for whatever reason, return the item(s) in the same condition as purchased along with the original receipt(s). The item(s) must be in the same condition as purchased with the tags attached. We will not accept used or soiled items. If the item(s) are returned within 30 days of the purchase date we will refund your money, exchange the item, or issue a gift card, whichever is requested. Refunds will be issued to the original purchaser. After 30 days, only exchanges or gift cards will be available. No refunds will be issued after 30 days. No returns accepted after 90 days. Refunds for Christmas gift purchases made between October 1 and December 31 will be issued up until January 31 of the following year.
Any item(s) returned from an order which qualifies for free shipping will have a shipping charge deducted from the refund if the new total is less than $200.00.
Sorry, shipping / handling charges are not refundable. The customer is responsible for any cost to return any item to our store for refund or exchange. For size exchanges, there will be no additional shipping charges applied. For all other exchanges, shipping charges may apply.
A NOTE TO OUR USA CUSTOMERS - Parcels may be subject to a customs charge when crossing the border. If you need to return an item for any reason, please return it by mail. We will not accept any parcels sent by courier. Mark on the outside of the parcel "CANADIAN GOODS RETURNED". Shipping charges will apply to exchanges on items purchased in-store or on mail order items.
Address returns or exchanges to:
Egli's Sheep Farm
PO Box 10
Any questions or concerns please call us toll free at 1-800-465-2966