Frequently Asked Questions

Is Egli's a family owned and operated business?

Yes. Since 1952, when the farm was bought by Robert and Margarit Egli, Egli's has been owned and operated by the Egli family. In 1998 Robert and Margarit handed over ownership to their son Peter and his wife Denise and staff outside of teh family have been hired to manufacture and sell our products.  

Do all Egli's wool and sheepskin products come from your own sheep?

In the beginning all the wool and sheepskin was produced from Egli's sheep.  However, as the business grew, and production and sales increased, wool and sheepskin was brought in to meet the growing demand. The wool and sheepskins that are now sold in the store and those used for manufacturing are produced from sheep raised in Australia and New Zealand and tanned in China. We also stock products from other manufactures to widen the range of what we can offer.

Does Egli's wholesale their products?

We do not wholesale our manufactured sheepskin products. Egli's signature products are available only through our store in Minnitaki, Ontario, either in person, by mail-order, telephone or on our web site. It is the best way for us to guarantee and control the quality of goods and service to our customers. 

What is your policy for returns or refunds?

Egli's guarantees 100% satisfaction. If you are not happy with your product or if there is a problem, we want to know about it. Please see our refund policy for all the details regarding an Exchange or Return. 

Do you accept credit cards?

Using a credit card is the easiest way to make a purchase from our online store. We accept all major credit cards when purchasing online through Shopify payments or Paypal (Note: you do not have to have a PayPal account to use this service). Only Visa or MasterCard can be used for phone or mail-in orders.We cannot accept cheques, money orders or C.O.D. mail orders.

I saw a certain item in store but can't find it online?

It is difficult to keep our online store current and updated with all our products, so only the most popular and readily available stock is posted to our website.  If you saw something you liked in our store, or you don't see an item online that you think we should carry, call 1-800-465-2966 and one of our sales staff will be happy to help you find what you are looking for.  Some items, such as beef, cannot be shipped by Canada Post and therefore are only available for in store purchase.

What is the difference between sheepskin, shearling and fleece?

Both sheepskin and shearling are tanned hides from sheep. Shearling refers to a sheepskin that has been clipped resulting in shorter wool lengths, usually between 10 - 25 mm (3/8" - 1"). Shearling is often used for manufacturing purposes. Sheepskins are often used as rugs or trims on some products and have a much longer wool length than the shearling. Fleece can be a term used for fabric that is made from sheep's wool, however it is most often used to describe a synthetic fibre which is made to look like shearling, often called polar fleece. Synthetic fleece does not have the same qualities and properties as genuine sheepskin or shearling.

How do I clean and take care of my sheepskin products?

With proper care, your sheepskin products will provide you with many years of comfort and enjoyment. Please see Product Care for specific instructions on caring for sheepskins.

What is the difference between an Auskin Infant Care and a Canadian Infant Care Lambskin?   

Both are of equal quality and will provide unmatched comfort for your child. The Auskin Infant Care are very uniform in both shape and colouring. The Canadian Infant Care are slightly smaller, have more variation in shape and may have some natural colour markings.

List of Terms

Angora Wool - wool from an Angora rabbit. Known for its softness, thin fibres and silky texture. It is warmer and lighter than wool due to the hollow core of the fibres.

Cashmere - a fibre obtained from goats, mainly Cashmere goats.  It is very fine in texture, strong, lightweight and soft.

Felt - a textile that is produced by matting, condensing and pressing fibres together. Felt can be made of natural fibres such as wool or synthetic fibres such as acrylic.

Fleece - a soft napped insulating fabric made from sheep's wool after its been sheared off but without being spun into yarn.  Fleece can also be made from a type of polyester or other synthetic fibres (usually called polar fleece). It is usually used as a lining material. 

Lambskin - tanned hides from sheep less than one year old. 

Lanolin -  an oily substance found naturally on sheep's wool. It is extracted as a yellowish viscous mixture of esters and used as a base for ointments. Lanolin and its many derivatives are used extensively in products designed for the protection, treatment and beautification of human skin.

Leather - The tanned hide of an animal, usually cow, moose, deer, elk or sheep.

Merino Wool - wool from merino sheep, which have some of the finest and softest wool of all sheep breeds. 

Mohair -  a silk-like fabric or yarn made from the hair of the Angora goat. Both durable and resilient, mohair is notable for its high lustre and sheen.  It is often used in fibre blends to add these qualities to a textile.

Pashmina - a type of fine cashmere wool.  The wool comes from the pashmina goat, a special breed that lives high up on the Himalayan mountains.

Shearing - the process of removing wool or hair from any animal usually by power clippers or blade shears.

Shearling -  a skin from a sheep or lamb that has been tanned and dressed with the wool left on and the wool has been sheared down to a specific wool length. It has a suede surface on one side and a clipped wool surface on the other. Usually the suede side is worn outward.

Sheepskin - the tanned hide of a sheep, usually with the wool still attached.

Split Leather - a thicker hide that has been split to make thinner hides with a smoother face.

Suede Leather - a type of leather with a napped (brushed or buffed) finish, commonly used for jackets, shoes, shirts, purses, furniture and other items.

Tweed - a style of wool or yarn obtained by twisting together differently coloured woollen strands into two- or three-ply yarn. 

Wool - a textile fibre obtained from sheep or other animals.  Sheep's wool is sheared off, usually annually and will regrow.

Wool roping - a long, continuous strand of wool that has been cleaned, carded and combed in preparation of spinning.