Frequently Asked Questions
Is Egli's Sheep Farm a family owned and operated business?Yes. In 1952 Robert and Margarit Egli emigrated from Switzerland to an old homestead in rugged Northwestern Ontario and started what would become Egli's Sheep Farm. The farm produced lamb meat, wool and sheepskin and a small retail business began. Over 60 years later Egli's Sheep Farm employs local sheepskin seamsters who manufacture sheepskin products on site, while maintaining a working family farm. In 1998 Robert and Margarit handed over ownership to their son Peter and his wife Denise. They took over the business and expanded the farm into an Animal Park that includes a variety of common and exotic farm animals, in addition to sheep. The retail store has become one of Canada's largest shops specializing in wool and sheepskin products.
Do all Egli's wool and sheepskin products come from your own sheep?In the beginning all the wool and sheepskin was produced from Egli's sheep. However, as the business grew, and production and sales increased, wool and sheepskin was brought in to meet the growing demand. The wool and sheepskins that are now sold in the store and those used for manufacturing are produced from sheep raised in Australia and New Zealand.
Does Egli's Sheep Farm wholesale their products?We do not wholesale our manufactured sheepskin products. Egli's Sheep Farm sheepskin products are available only through our store in Minnitaki, Ontario, either in person, by mail-order, telephone or on our web site. It is the best way for us to guarantee and control the quality of goods and service to our customers.
What is your policy for returns or refunds?Egli's Sheep Farm guarantees 100% satisfaction. If you are not happy with your product or if there is a problem, we want to know about it. Returns will be accepted up to 30 days from date of purchase. If returning by mail please complete the mail order return form we include with every mail order or call toll-free 1-800-465-2966. Please see our refund policy for more information.
Do you accept credit cards?Using a credit card is the easiest way to make a purchase from our online store. We accept all major credit cards when purchasing online through Shopify payments or Paypal (Note: you do not have to have a PayPal account to use this service). Only Visa or MasterCard can be used for phone or mail-in orders. We will also accept a certified cheque or money order. Sorry, but we cannot accept C.O.D. mail orders. A special note to our USA customers: all prices on the web site are in Canadian dollars. The current exchange rate will be used to calculate the US dollar amount that will be shown on your next credit card statement.
I saw a certain item in store but can't find it online?
It is difficult to keep our online store current and updated with all our products, so only the most common and readily available stock is posted to the website. If you were in our shop and saw something you like, or you don't see an item online that you think we should carry, call 1-800-465-2966 and one of our sales staff will be happy to help you find what you are looking for. Some items, such as our elk meat, jerky and beef will not be shipped by Canada Post and therefore are only available for in store purchase or on occasion from the Cloverbelt Local Food Co-op.
What is the difference between sheepskin, shearling and fleece?Both sheepskin and shearling are tanned hides from the sheep. Shearling refers to a sheepskin that has been clipped resulting in shorter wool lengths, usually between 10 - 25 mm (3/8" - 1"). Shearling is often used for manufacturing purposes. Sheepskins are often used as rugs or trims on some products and have a much longer wool length than the shearling. Fleece can be a term used for fabric that is made from sheep's wool, however it is most often used to describe a synthetic fibre which is made to look like shearling. Synthetic fleece does not have the same qualities and properties as genuine sheepskin or shearling.
How do I clean and take care of my sheepskin rug?
With proper care, your sheepskin rug will provide you with many years of comfort and enjoyment. Please see Care Tips for specific instructions on caring for your sheepskin rug.